Cadenza FAQ
Ordering & Shipping
How long does shipping take?
Most orders ship within 1-2 business days. Delivery times vary by location:
- USA: 3-5 business days
- Europe: 5-7 business days
- International: 7-14 business days
Do you offer express shipping?
Yes! We offer 2-day shipping for $12.99 (US only).
Can I modify my order after placing it?
We process orders quickly, but email us within 1 hour at support@cadenza.com and we'll try to help.
Returns & Exchanges
What's your return policy?
We accept returns within 30 days. Items must be unworn with tags attached.
How do I initiate a return?
Email us at returns@cadenza.com with your order number. We'll send a prepaid label.
Do you offer exchanges?
Yes! You can exchange for a different size or color (subject to availability).
Sizing & Fit
How do I choose the right size?
Each product page has detailed measurements. When in doubt, size up - our fabrics have some stretch.
What if my item doesn't fit?
We offer free returns on all sizing issues within 30 days.
Do you offer petite or tall sizes?
Select styles are available in extended sizing - look for the "Petite" or "Tall" filter.
Quality & Care
How should I care for my Cadenza pieces?
Check the garment tag, but most items are hand-wash cold and lay flat to dry.
Why is Cadenza more expensive than fast fashion?
We use premium fabrics and ethical manufacturing - your clothes will last for years, not seasons.
Other Questions
Do you offer gift wrapping?
Yes! Select "Gift Option" at checkout for free tissue wrapping and a gift note.
Can I visit a physical store?
Our flagship is in Milan, but we're online-only in other countries for now.
How do I contact customer service?
Email hello@cadenza.com - we respond within 24 hours.
